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The Standard for IT Process, Community and Innovation
Today we face a challenging business environment. But while some organizations struggle to survive, others will emerge in control.
More now than ever, it’s important to focus on proven processes and standards that will deliver a new level of alignment between the strategic goals of your organization and those of your information technology personnel and infrastructure. We call this process touchStone ITMS
touchStone ITMS is multidimensional product framework that defines, organizes, categorizes and standardizes on the many best practices, resources, characteristics, and metrics involved in the planning, design, implementation and management of today’s complex, distributed information and communications systems. It allows you to define the "what, why, and how," for your business and technical processes, and take control of your environment. touchStone ITMS is based on the IT Maturity Process Model the standard for IT Service Management.
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OnDemand Overview
A Suite of Managed and Co-Managed
IT Services.
OnDemand IT Out Sourced and Supplimental ITServices for
any size environment.
OnDemand Backup Off-Site Remote Backup & Recovery
for PC's and Servers.
ONDEMAND CONTACT CENTER Hosted Contact Center specificly designed
for the Collections Industrythat includes
theNoble Systems Predictive Dialer
IT OUTSOURCING Service level based outsourced monitoring
and management of your IT Services and
infrastructure.
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CO-LOCATION SERVICES Secure hosting at a World-Class Data
center for your mission critical applications with virtually unlimited bandwidth.
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HOSTED CALL CENTER APPLICATIONS Offering the world’s most productive
Customer Contact Center Solution
hosted out of our High Availability
Advanced Information Technology
Center.
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IT PROCESS IMPROVEMENT We take action to identify, analyze
and improve existing ITprocesses
within your organization.
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