Autotask streamlines and automates many of the tasks and processes you do manually today.
Everything you need is included
Built with multiple integrated modules, including service desk, contact management, outsourcing, contract administration, time tracking, billing, reporting and business analytics -- all running off the same database and accessible from a single screen.
Autotask Pro also includes Project Management, Inventory, and real-time integration with Microsoft Outlook for e-mails. You also get a powerful integration platform, AutotaskExtend, which includes APIs, Web Services, tools, and utilities that allow you to create your own extensions to access Autotask data from outside the application, and to run other applications and access other solutions from within Autotask.
Options include: Client Access Portal, which you brand as your own; Taskfire, the world's first co-managed service desk for internal IT; Autotask LiveMobile™.
You configure Autotask To Work The Way You Do
Autotask can be easily configured to support your unique IT Services function. Individual modules can be turned on and off across-the-board, or you can give individual users different levels of security access and different views on the data, depending on their function.
The Affordable Solution for IT Management
Until recently, the only software available to solve these problems took the form of exorbitantly expensive all-in-one enterprise software solutions, such as NetSuite, Primavera, PeopleSoft, SAP, and the like. These products are specifically designed as integrated business management systems, but are not economical for the typical IT organization with less than 100 employees.
Autotask is a new breed of affordable software application, delivered on-demand through “the cloud”, specifically designed to deal with the key challenges facing companies that provide technology services and solutions.
There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves.
Information technology Infrastructure Library (ITIL)
A primary focus of Information Technology Service Management (ITSM) is to improve IT service delivery through implementation of best practices. ITSM is the master plan to transform your business and align technology with business needs and wants, both yours and your customer base. Information technology Infrastructure Library (ITIL) is a best practice framework many companies apply to address and meet ITSM goals, optimize workflow processes and achieve maximum efficiency in IT service delivery.
Autotask can be used as a service management tool to enhance any ITSM program, and to automate and optimize key ITIL functions/processes including: Incident Management, Problem Management, Asset Management, Change Management and Service Management. Autotask can be used in these processes at key integration points to achieve a high level of automation and optimization.
Autotask will be a major addition to the tool set used to help you achieve your ITSM objectives and implementation of the ITIL best practice framework. Our goal at Autotask is to continue to consider industry best practices like ITSM and ITIL in our development and education efforts, and to further refine and define key integration points where we can make a difference for our customers.