Choose the Scarlett Group as your IT Support Provider for all of your IT Services and Tech Solutions.

The Scarlett Group, a leading Managed Service Provider (MSP), is dedicated to simplifying your IT needs, allowing you to focus on your core business tasks. With our innovative range of IT services, we empower you to capitalize on the value of your IT investments and drive innovation and productivity.

Better, Faster, and Affordable IT Solutions.

Founded and built by Information Technology Auditors, The Scarlett Group is a unique MSP that takes an auditor's view, not just a break/fix or product perspective. Our governance, controls, processes, security, and approach are next-level, setting us apart from our competitors. We are true, trusted partners who advise on strategy and implement affordable, tailored solutions to provide an excellent customer experience.

Our IT Services and IT Support Services include:

The Scarlett Group offers a wide range of IT support services designed to address your specific needs, including:

  • Complete Managed IT Services: 
    We set you free from anything related to IT, so you can focus on running your business. Our experienced IT professionals will make your IT better, faster, and more affordable.
  • Co-Managed IT Services: 
    Our services blend seamlessly with your existing in-house IT team, creating a single, comprehensive, effective IT operation with dedicated managers and technicians.
  • Help Desk Services: 
    Our US-based staff works tirelessly to deliver excellent customer satisfaction, with over 80% of all customer tickets resolved within the same day.
  • Managed Cybersecurity Services: 
    Outsource your cybersecurity needs to The Scarlett Group, led by ISACA Certified IT Governance and Risk Professionals.
  • Cloud Strategy Consulting: 
    With cloud services, we help increase speed, quality, security, and savings by providing a complete and integrated toolchain from discovery through planning and workload migration.
  • IT Audit Services: 
    Our Comprehensive IT Assessments identify potential risks and solution alternatives, focusing on improving your IT systems and bottom line.
  • Compliance Services: 
    Whether you need assistance with CMMC, NIST 800-171, HIPAA, or PII compliance, our team of experts is here to help.

Gain Access to Our Credentialed IT Consultants

Our team of passionate and certified IT professionals and engineers hold accreditations and certifications far beyond the typical technology firm serving small and mid-markets. We are focused on delivering better technology outcomes, less downtime, and a proactive approach to your IT needs. With our 24/7/365 100% US-based support, you can count on us to be there when you need us most.

Ready to experience the difference that The Scarlett Group can make for your business?

Contact us today at 980-999-2951 and schedule a call with one of our IT specialists. We'll talk with you to assess your needs and develop a customized IT services plan that aligns with your goals and budget.

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Charoltte, NC Office Contact Information

Email: info@scarlettculture.com
General & Helpdesk: 980-999-2951
Helpdesk hours are 8am-5pm Monday – Friday, with after-hours and emergency support available 24/7/365

Mailing Address:
The Scarlett Group of Charlotte - Managed IT Services & IT Support
525 North Tryon Street
Charlotte, NC 28202

Frequently Asked Questions

The Scarlett Group is unique in that we were founded and built by Information Technology Auditors. This means we take an auditor's view, focusing on governance, controls, processes, and security, rather than just a break/fix or product perspective. Our team holds accreditations and certifications far beyond the typical technology firm serving small and mid-markets, ensuring that you receive the highest quality service and support.

Our comprehensive range of services, including Complete Managed IT Services, Co-Managed IT Services, Help Desk Services, Managed Cybersecurity Services, Cloud Strategy Consulting, IT Audit Services, and Compliance Services, are offered to meet the diverse needs of our clients. We work directly with you to develop customized solutions that align with your unique requirements and budget, ensuring that you experience the right level of support and services to drive your business forward.

Benefits of Hiring us as your IT Support Company

  1. Cost-effective and comprehensive managed IT services
  2. Secure, scalable, and dependable solutions backed by qualified IT staff
  3. Proactive approach to IT management, minimizing downtime and maximizing productivity
  4. Customized service strategies tailored to your specific requirements and budget
  5. 24/7/365 network monitoring and human support
  6. Managed network and endpoint security to keep your systems safe
  7. Managed backups and data safety to protect your valuable information and ensure disaster recovery capabilities.
  8. IT budgeting and forecasting assistance to align technology with your business goals, ensuring your IT infrastructure is robust and cost-efficient.

Why More Businesses Come to Us for Dedicated Tech Support

Choosing the right managed IT services vendor is a critical decision for your business. When evaluating potential partners, consider the following factors:

  1. Expertise and certifications of the vendor's IT staff
  2. Range and flexibility of services offered
  3. Proactive approach to IT management
  4. Commitment to customer experience and support
  5. Ability to tailor solutions to your specific needs and budget

The Scarlett Group excels in all these areas, making us the preferred choice for businesses seeking reliable, comprehensive, and cost-effective IT services and support for your organization.

With our unique auditor's perspective, highly certified team, and commitment to delivering excellent customer experiences, we are the clear choice for businesses seeking better technology outcomes, less downtime, and a proactive approach to IT management.

Our Other IT Services in Charlotte

Absolutely! We understand that every business is unique, which is why we work closely with our clients to develop customized IT service strategies that align with their specific requirements and budget. Our flexible approach ensures that you receive the right level of support and services to meet your goals.

 Cyber security is a top priority for The Scarlett Group. Our managed cyber security services are led by ISACA Certified IT Governance and Risk Professionals, ensuring that your systems and data are protected against the latest threats. We employ a proactive approach to security, using advanced tools and techniques to monitor and safeguard your IT infrastructure 24/7.

Our US-based Help Desk team is available 24/7/365 to provide prompt, professional support whenever you need it. We pride ourselves on our excellent customer experience, with over 80% of all customer tickets resolved within the same day. Whether you have a simple question or a complex issue, our knowledgeable staff is ready to assist you.

The Scarlett Group offers a range of compliance services to help your business meet the necessary standards and regulations. Whether you need assistance with CMMC, NIST 800-171, HIPAA, or PII Protection, our team of experts will work with you to assess your current compliance posture, identify gaps, and implement the necessary solutions to ensure you remain compliant.