Choose the Scarlett Group as your Managed Service Provider for all of your IT Support, Solutions, and IT Services.

We're here to help your company's IT needs, including network and computer support, antivirus protection, and backup solutions. Without having to worry about computers and servers, you can focus on what matters most because we provide comprehensive managed IT solutions.

We provide managed IT services and IT support services that are both cost-effective and comprehensive. We provide IT Services and IT Consulting Services that are secure, scalable, and dependable, with our qualified IT staff standing behind them.

Better, Faster, and Affordable Managed IT Support

We collaborate with you to develop a unique service strategy that meets your specific requirements and budget. With our flexible and innovative approach, you can concentrate on your core business activities while getting the greatest return on your IT investment.

If you decide an MSP is right for you, determine what level of Managed IT Services you need, and what service provider can offer you the tools, services, and stability you need to take your business to the next level. If you need more help choosing an MSP, call us at 844.727.5388.

Our Complete Managed IT Services and IT Support Services include:

  • Comprehensive IT Discovery
    Our team conducts an in-depth study of your current IT infrastructure and processes.
  • Limitless Proactive IT Support
    That's right, unlimited support for solving computer problems.
  • 24/7/365 Network Monitoring and Human Support
    Your network is monitored 24 hours a day, in real-time, every day, so we can detect problems before you’re even aware of them.
  • Managed Network and Endpoint Security
    Your anti-virus, malware, firewalls, updates, and patches are always current to keep you as secure as possible.
  • Managed Backups and Data Safety
    We monitor and maintain your backups to ensure you’re protected.
  • IT Budgeting and Forecasting
    We help you make technology decisions and make sure your technology is aligned with your budget and business goals.
  • Preventive Maintenance
    Routine maintenance keeps your network and systems up and running, saving you money and time.

Talk to an IT Expert


Orlando Office Contact Information

General & Helpdesk: 844.727.5388
Helpdesk hours are 8am-5pm Monday – Friday, with after-hours and emergency support available 24/7/365

Mailing Address:
The Scarlett Group – Orlando
111 North Orange Avenue
Suite 800
Orlando, FL 32801

Frequently Asked Questions

Managed IT Services by The Scarlett Group

If your company wants to outsource any or all aspects of managing your information technology services to improve operational performance, then a Managed Service Provider, (MSP) can help you with your support needs and provide your business solutions in all areas of computing and cloud services.

IT Support, IT Solutions, and IT Consulting Experts within reach.

A Managed IT Services provider remotely manages a business's network infrastructures. Some IT Service Providers will extend service offerings to provide you with application infrastructures as well as manage them for you.

IT Services

The 3 Levels of Managed IT Services and IT Support

MSP’s have evolved in the marketplace to provide you with three primary levels of managed IT services for your technology needs.

  • Pure Play MSP
    • These MSP’s limit services to that of a management service provider. Pure Play MSP’s monitor your network and application performance without taking responsibility for your business operations.
  • Staffing-legacy MSP
    • These are mid-level MSPs that offer you a range of IT solutions and take more responsibility for your business. Staffing-legacy MSP’s often offer businesses software patches, installations, and upgrades as well as monitoring services.
  • High-level MSP
    • You choose High-level MSP’s when you would like to outsource your entire IT operations and IT systems. High-level MSP’s can offer you lower levels of service similar to Staffing-legacy MSP’s.

The choice of MSP level depends on your company's IT needs, budget, and actual services managed.

Managed Services by The Scarlett Group

The full range of benefits of a Managed Service Provider for your company depends on the level of service you choose. Let’s discuss the benefits for you. I would choose a High-Level MSP, as they provide a range of services that encompass services offered by the lower-level service providers covering all of your IT management and IT support needs.

There are ten primary benefits for your company to work with an MSP IT firm. Let’s take a look at the top ten benefits your company will get from hiring a Managed IT Services provider:

  • Cost reduction
    • By offering economies of scale and industrialization of service delivery, MSP’s can provide managed IT services at a lower cost to you as infrastructure and staffing overhead costs are spread across multiple clients.
  • Capital Expenditures Reduction
    • Just as companies have moved to lease real estate rather than purchase, the move to the cloud and managed services can reduce capital expenditures by shifting information technology costs to operating expenses, allowing you greater flexibility.
  • Increased Efficiency
    • Managed IT Service Providers provide additional value from the implementation of best practices, standardization of processes, and added automation allowing higher efficiency and tighter internal controls. Thereby eliminating potential IT issues 
  • Access to Skills
    • MSP’s take responsibility for attracting and retaining skilled professionals, therefore saving you time, money, and risks associated with talent acquisition.
  • Better Service Levels
    • Increased service quality is the primary value MSP’s can offer you as the quality is backed by a contractual agreement. The service delivery is therefore consistently reliable and more cost-effective for your IT support needs.
  • Risk Reduction
    • Managed IT Service Providers can provide improved security, business resilience, and compliance risk by offering proven processes and procedures as well as added infrastructure resources for critical systems, data backup, and data recovery preventing any data loss.
  • Access to Technology Innovation
    • MSP’s can more readily implement new technologies allowing for access to innovation and provide you increased business value. As well the MSP lowers your risk of new technology innovation by taking responsibility for startup investment, training, IT support, and implementation. Take advantage of cloud computing, data backups, customer support, cyber security, IT management, and IT security.
  • Flexibility and Scalability
    • MSP’s scale the scope, size, and range of managed IT services based on your business needs. This allows you to better align information technology resources with business requirements as well as a faster implementation of new resources.
  • Disaster Recovery and Business Continuity
    • The MSP has data centers that will be available, resilient and redundant to help you maintain business continuity. Your data will be safe and voice services will continue in the event your main office is lost.
  • Centralization
    • An IT service provider allows you to centralize all applications and servers within managed data centers, which provides improved performance and access to virtual services, as well as infrastructure for storage and backup.

Managed IT by The Scarlett Group

Your decision to hire an MSP will have a huge strategic, operations and financial impact on your company. The process to make the decision should consider all these aspects.

There are six areas to consider when researching which MSP is right for your company for managed IT service & support.

  • Responsiveness
    • When your provider isn’t responsive, your business can experience costly downtime that will harm client relations and ultimately affect your reputation.
  • Honesty and Accessibility
    • Your provider should provide information to you in a way you can understand in order to ensure proper decisions are made.
  • Processes and Tools
    • The MSP should have the right processes and tools to effectively handle your specific needs.
  • Experience
    • The MSP should have experience with similar companies. Ask the managed IT service provider about their experience.
      • How long have they been in business?
      • How many companies have they partnered with?
      • Who are their current clients?
      • Have they worked with companies similar to yours?
  • Reputation
    • The MSP should have a good reputation for IT Support in the industry. Ask for references from current and former clients.
  • Can the MSP be a Trusted Advisor?
    • Your MSP should be a trusted advisor for your information technology questions and concerns. Make sure to gather the necessary information from them to ensure they are a fit for your business and support needs.

Managed Services

The decision to hire an MSP provider for your managed IT service needs can have broad and long-term effects on your business. Your technology infrastructure and services are the life’s blood of your business.

If you are going to be in Orlando, Florida for a business trip or to visit family, you will likely be looking for things to do in your free time. The same goes if you are planning a vacation to this city. Let’s take a look at what’s going on and what you should know about!

Orlando is in central Florida which is best known for its theme parks. The Walt Disney World Resort, Universal Orlando Resort, and SeaWorld Orlando are all located here. Other attractions include the Gatorland theme park, Kennedy Space Center, and Busch Gardens Tampa Bay.

If you're not interested in theme parks, there are still plenty of other things to do in Orlando. The city is home to the NBA's Orlando Magic, MLS's Orlando City SC, and NHL's Florida Panthers. There are also a number of cultural attractions including the Charles Hosmer Morse Museum of American Art and the Cornell Fine Arts Museum.

Historical Landmarks

The most popular Historical Landmark is the Orange County Regional History Center which tells the story of Central Florida. Other popular landmarks include the USS Liberty Ship Memorial, City Hall, and Lake Eola Park.

Downtown Orlando Shopping Districts

Orlando is also a great place to shop with a number of malls and outlets including the Florida Mall, Premium Outlets International Drive, and the Mall at Millenia. If you're looking for something a little more unique, check out the downtown districts which have a variety of shops and restaurants. The Thornton Park District is the most popular with its mix of boutiques, art galleries, and restaurants.

Parks and Nature Preserves

Orlando is also home to a large number of parks and nature preserves. The most popular park is the Central Park which offers a variety of activities including jogging, biking, and fishing. Other popular parks include the Harry P. Leu Gardens, Lake Eola Park, and Dr. P. Phillips Community Park.


If you're looking for some nightlife, downtown Orlando is the place to be. There are a number of bars and clubs, especially in the College Park and Thornton Park districts. You can also find a variety of restaurants that stay open late.


Orlando is also home to a number of museums including the Orlando Science Center, The Florida A&M University Museum, and the Holocaust Memorial Resource & Education Center.


If you're looking to escape the city, Orlando is also close to some great beaches. The most popular is Daytona Beach which is about an hour and a half away. Other popular beaches include Cocoa Beach, New Smyrna Beach, and St. Augustine Beach.

Technological Advancements

In recent years, Orlando has become a hub for technological advancements. This is in part due to the opening of the University of Central Florida's (UCF) Burnett Honors College which offers a number of degree programs in fields such as computer science and engineering. UCF is also home to the National Center for Simulation (NCS). NCS is the world's largest academic center for simulation training, research, and development.

In addition to UCF, Orlando is also home to a number of technology companies including Lockheed Martin, Siemens USA, and Harris Corporation. These companies have helped make Orlando one of the leading cities in terms of technological advancements.

So there you have it! These are just a few of the many things to do in Orlando. Whether you're a theme park fan or not, there's something for everyone in this city. We hope this gives you a good overview of what to do in Orlando! If you're looking for more information or need help with your IT, please don't hesitate to contact us.