Choose the Scarlett Group as your Managed Service Provider for all of your IT Support, Solutions, and IT Services.

We're here to help your company's IT needs, including network and computer support, antivirus protection, and backup solutions. Without having to worry about computers and servers, you can focus on what matters most because we provide comprehensive managed IT solutions.

We provide managed IT services and IT support services that are both cost-effective and comprehensive. We provide IT Services and IT Consulting Services that are secure, scalable, and dependable, with our qualified IT staff standing behind them.

Better, Faster, and Affordable Managed IT Support

We collaborate with you to develop a unique service strategy that meets your specific requirements and budget. With our flexible and innovative approach, you can concentrate on your core business activities while getting the greatest return on your IT investment.

If you decide an MSP is right for you, determine what level of Managed IT Services you need, and what service provider can offer you the tools, services, and stability you need to take your business to the next level. If you need more help choosing an MSP, call us at 844.727.5388.

Our Complete Managed IT Services and IT Support Services include:

  • Comprehensive IT Discovery
    Our team conducts an in-depth study of your current IT infrastructure and processes.
  • Limitless Proactive IT Support
    That's right, unlimited support for solving computer problems.
  • 24/7/365 Network Monitoring and Human Support
    Your network is monitored 24 hours a day, in real-time, every day, so we can detect problems before you’re even aware of them.
  • Managed Network and Endpoint Security
    Your anti-virus, malware, firewalls, updates, and patches are always current to keep you as secure as possible.
  • Managed Backups and Data Safety
    We monitor and maintain your backups to ensure you’re protected.
  • IT Budgeting and Forecasting
    We help you make technology decisions and make sure your technology is aligned with your budget and business goals.
  • Preventive Maintenance
    Routine maintenance keeps your network and systems up and running, saving you money and time.

Talk to an IT Expert


Orlando Office Contact Information

General & Helpdesk: 407-641-4150
Helpdesk hours are 8am-5pm Monday – Friday, with after-hours and emergency support available 24/7/365

Mailing Address:
The Scarlett Group – Orlando
111 North Orange Avenue
Suite 800
Orlando, FL 32801

Frequently Asked Questions

IT Services by The Scarlett Group

The full range of benefits for your company depends on the level of performance you choose. Let’s discuss the benefits for you. I would choose a High-Level MSP, as they provide a range of support that encompasses all of the lower-level IT providers covering all of your technology needs.

There are ten primary benefits for your company to work with an outsourced IT firm. Let’s take a look at the top ten benefits your company will get from hiring an IT company:

  • Cost reduction
    • By offering economies of scale and industrialization, MSP’s can lower your technology costs as infrastructure and staffing overhead is spread across multiple clients.
  • Capital Expenditures Reduction
    • Just as companies have moved to lease real estate rather than purchase, the move to the cloud and current technology can reduce capital expenditures by shifting information technology costs to operating expenses, allowing you greater flexibility.
  • Increased Efficiency
    • IT firms provide additional value from the implementation of best practices, standardization of processes, and added automation allowing higher efficiency and tighter internal controls. Thereby eliminating potential IT issues 
  • Access to Skills
    • MSP’s take responsibility for attracting and retaining skilled professionals, therefore saving you time, money, and risks associated with talent acquisition.
  • Better Service Levels
    • Increased performance quality is the primary value MSP’s can offer you as the quality is backed by a contractual agreement. The service delivery is therefore consistently reliable and more cost-effective for your IT support needs.
  • Risk Reduction
    • IT Services can provide improved security, business resilience, and compliance risk by offering proven processes and procedures as well as added infrastructure resources for critical systems, data backup, and data recovery preventing any data loss.
  • Access to Technology Innovation
    • MSP’s can more readily implement new technologies allowing for access to innovation and provide you with increased business value. As well the MSP lowers your risk of new technology innovation by taking responsibility for startup investment, training, IT support, and implementation. Take advantage of cloud computing, data backups, customer support, cyber security, IT management, and IT security.
  • Flexibility and Scalability
    • MSP’s scale the scope, size, and range of your technology infrastructure based on your business needs. This allows you to better align information technology resources with business requirements as well as a faster implementation of new resources.
  • Disaster Recovery and Business Continuity
    • The MSP has data centers that will be available, resilient and redundant to help you maintain business continuity. Your data will be safe and business will continue in the event your main office is lost.
  • Centralization
    • An IT service company allows you to centralize all applications and servers within data centers, which provides improved performance, as well as infrastructure for storage and backup.

Managed IT by The Scarlett Group

Your decision to hire an MSP will have a huge strategic, operations, and financial impact on your company. The process of making the decision should consider all these aspects.

There are six areas to consider when researching which MSP is right for your company for IT service & support.

  • Responsiveness
    • When your company isn’t responsive, your business can experience costly downtime that will harm client relations and ultimately affect your reputation.
  • Honesty and Accessibility
    • Your company should provide information to you in a way you can understand in order to ensure proper decisions are made.
  • Processes and Tools
    • The MSP should have the right processes and tools to effectively handle your specific needs.
  • Experience
    • The MSP should have experience with similar companies. Ask the IT service firm about their experience.
      • How long have they been in business?
      • How many companies have they partnered with?
      • Who are their current clients?
      • Have they worked with companies similar to yours?
  • Reputation
    • The MSP should have a good reputation for IT Support in the industry. Ask for references from current and former clients.
  • Can the MSP be a Trusted Advisor?
    • Your MSP should be a trusted advisor for your information technology questions and concerns. Make sure to gather the necessary information from them to ensure they are a fit for your business and support needs.


Your Dedicated Team of IT Experts, Just a Call Away

  • 24/7 monitoring and support for your IT systems
  • Proactive maintenance to prevent issues before they occur
  • Access to a team of experienced IT professionals
  • Customized solutions tailored to your specific business needs
  • Scalable services that can grow with your business
  • Increased efficiency and productivity through optimized technology
  • Cost savings compared to hiring an in-house IT team
  • Enhanced cybersecurity measures to protect your data
  • Peace of mind knowing that your IT infrastructure is in good hands

How Do You Choose an Outsource Partner for Orlando IT Support and Help Desk?

  • Determine your specific IT needs and goals
  • Research different managed IT service providers in Orlando
  • Consider the provider's experience and reputation in the industry
  • Evaluate the range of services offered by each provider, such as network security, data backup, and help desk support
  • Compare pricing plans and contract terms from multiple providers
  • Look for a provider that offers 24/7 monitoring and support to ensure quick resolution of any issues
  • Check for certifications or partnerships with leading technology companies
  • Read reviews and testimonials from current or past clients to gauge customer satisfaction
  • Schedule consultations with potential providers to discuss your needs and see if they are a good fit for your business. 

What are the Benefits of Orlando IT Services and Cybersecurity?

  • Managed IT services in Orlando provide proactive monitoring and maintenance of IT systems
  • These services help businesses improve efficiency, reduce downtime, and enhance security
  • Orlando managed IT service providers offer a range of solutions including network management, cybersecurity, cloud computing, and data backup
  • Outsourcing IT management to a professional provider can save businesses time and money
  • Choosing the right managed IT service provider is crucial for ensuring smooth operations and optimal performance.

What to Expect from a Managed IT Service and Support in Orlando?

  • Managed IT services in Orlando provide businesses with proactive monitoring, maintenance, and support for their IT infrastructure.
  • These services help companies improve efficiency, reduce downtime, and enhance security.
  • By outsourcing their IT needs to a managed service provider in Orlando, businesses can focus on their core operations while leaving the technical aspects to experts.
  • Managed IT services in Orlando typically include network management, cybersecurity solutions, cloud computing services, data backup and recovery, and help desk support.
  • Choosing the right managed IT service provider is crucial for ensuring reliable and effective support for your business.

Orlando Managed Service Provider

Orlando Managed Service Provider As an Orlando-based managed service provider, The Scarlett Group is dedicated to helping local businesses thrive with top-notch IT solutions and support.

Support Services

Our expert team is available 24/7 to provide prompt and effective support services, ensuring that any tech issues are resolved quickly and efficiently.


We specialize in boosting your business's productivity with cutting-edge tools, technologies, and strategies tailored to your unique needs and goals.

Disaster Recovery

With our comprehensive disaster recovery solutions, you can have peace of mind knowing that your valuable data is safe, secure, and easily recoverable in the event of an unexpected crisis.

Cloud Services

Our cloud services enable your team to work seamlessly from anywhere, anytime, with secure access to all the files and applications they need to stay productive.

Microsoft 365

As a Microsoft partner, we provide expert guidance and support for all your Microsoft 365 needs, helping you make the most of this powerful suite of tools.

Consulting Services

Our IT consulting services provide you with the strategic guidance and practical solutions you need to optimize your technology investments and drive your business forward.

Compliance Services

We help Orlando businesses navigate the complex world of IT compliance with comprehensive services designed to keep you in line with all relevant regulations and standards.

For Orlando Businesses

At The Scarlett Group, we have a deep understanding of the unique IT needs and challenges facing Orlando businesses, and we're committed to helping our local community succeed.

Additional Considerations for IT Success

  • Managed Services 
    Managed services involve outsourcing your IT needs to a trusted partner for a flat rate. This includes managed security services, where experienced consultants handle your cybersecurity concerns, keeping your data and systems safe around the clock.
  • Technology 
    Technology encompasses a wide range of tools and solutions, from cloud computing platforms that allow you to store and access data remotely, to software applications that streamline your workflows. Hardware, artificial intelligence, virtualization, software as a service (SaaS), application software, communication protocols, email systems, and telephony all fall under this broad umbrella.
  • Security 
    Security involves safeguarding your computers and networks against cyber threats like malware, hacking attempts or data breaches. Key components include proactive computer security measures, internet security awareness training for staff members, robust data loss prevention strategies as well as advanced security information & event management solutions that monitor systems 24/7 for any suspicious activity.
  • Infrastructure 
    Infrastructure refers to the underlying framework that supports your company's IT operations. This includes physical components like servers for data storage and backup power supplies, as well as computer networks that connect devices within an organization securely. Proper maintenance of your IT infrastructure through regular upgrades, monitoring and proactive issue resolution ensures your systems run smoothly with minimal downtime.
  • Business 
    Managed IT services cater to businesses of all sizes but are particularly beneficial for small & medium sized enterprises looking for cost-effective technology solutions that enable growth & innovation without sacrificing quality or security. Strategic technology planning can help organizations scale efficiently by aligning IT investments with overarching business goals in areas like regulatory compliance or asset management while keeping an eye on pricing models that deliver strong returns over time.
  • Customer Service 
    Exceptional customer service is a hallmark of the best managed service providers. This often includes access to a dedicated help desk staffed by knowledgeable technicians who can troubleshoot issues and provide prompt technical support. The goal is to ensure end-users - your employees - can work productively with minimal interruptions.
  • Microsoft 
    Microsoft is a key player in the business technology space. Many organizations rely on Microsoft 365, a suite of productivity applications that includes favorites like Word, Excel, and PowerPoint. For those with more advanced needs, Microsoft Azure offers powerful cloud computing capabilities that can be tailored to your unique requirements.
  • Location 
    The Scarlett Group is proud to serve businesses across Orlando, Florida and beyond. With a strong presence in Central Florida, including Jacksonville, Tampa Bay as well as the Altamonte Springs area, we are well-equipped to meet the IT needs of companies throughout the region as well as the broader United States.
  • Industry
    While we work with clients across various sectors, The Scarlett Group has specialized expertise in meeting the unique technology & compliance requirements of highly regulated industries like health care & legal services. Our team stays up to date on the latest rules and best practices to keep your organization protected.
  • Roles 
    Effective IT management requires a collaborative effort between internal stakeholders, such as your organization's chief information officer or IT manager and external experts like the knowledgeable consultants at The Scarlett Group. Together, we can develop a customized plan that aligns with your goals.
  • Benefits 
    Partnering with a trusted managed services provider offers multiple benefits. Increased productivity is a natural outcome when your technology runs smoothly and your team can focus on core tasks instead of troubleshooting. Cost savings are another key advantage, as you can avoid the expenses associated with hiring and training an in-house IT team. Perhaps most importantly, a proactive approach to IT management significantly reduces risk - of extended downtime, data loss, security breaches and non-compliance penalties.

In addition to the core components outlined above, successful IT partnerships rely on open communication and a shared commitment to continuous improvement. At The Scarlett Group, we prioritize keeping our clients informed at every step - from initial assessment and design through to implementation, maintenance and optimization - so you can make data-driven decisions that propel your business forward. Our team is passionate about staying at the forefront of the ever-evolving technology landscape, so you can feel confident your organization's IT is in capable hands.

If you are going to be in Orlando, Florida for a business trip or to visit family, you will likely be looking for things to do in your free time. The same goes if you are planning a vacation to this city. Let’s take a look at what’s going on and what you should know about!


Historical Landmarks

The most popular Historical Landmark is the Orange County Regional History Center which tells the story of Central Florida. Other popular landmarks include the USS Liberty Ship Memorial, City Hall, and Lake Eola Park.

Downtown Orlando Shopping Districts

Orlando is also a great place to shop with a number of malls and outlets including the Florida Mall, Premium Outlets International Drive, and the Mall at Millenia. If you're looking for something a little more unique, check out the downtown districts which have a variety of shops and restaurants. The Thornton Park District is the most popular with its mix of boutiques, art galleries, and restaurants.

Parks and Nature Preserves

There are a large number of parks and nature preserves. The most popular park is the Central Park which offers a variety of activities including jogging, biking, and fishing. Other popular parks include the Harry P. Leu Gardens, Lake Eola Park, and Dr. P. Phillips Community Park.


If you're looking for some nightlife, downtown is the place to be. There are a number of bars and clubs, especially in the College Park and Thornton Park districts. You can also find a variety of restaurants that stay open late.


There are number of museums including the Orlando Science Center, The Florida A&M University Museum, and the Holocaust Memorial Resource & Education Center.


If you're looking to escape the city, we're also close to some great beaches. The most popular is Daytona Beach which is about an hour and a half away. Other popular beaches include Cocoa Beach, New Smyrna Beach, and St. Augustine Beach.

We provide IT Support and IT Services for the greater Orlando, FL area.

Service Areas (neighborhoods/communities/regions):

  • Altamonte Springs
  • Apopka
  • Audubon Park
  • Avalon Park
  • Baldwin Park
  • Belle Isle
  • Cape Orlando
  • Casselberry
  • Clear Lake
  • Clermont
  • College Park
  • Colonialtown
  • Conway
  • Delaney Park
  • Downtown Orlando
  • Fairview Shores
  • Fern Park
  • Holden Heights
  • Ivanhoe Village
  • Kissimmee
  • Lake Como
  • Lake Davis/Greenwood
  • Lake Mary
  • Lake Nona
  • Lake Sunset
  • Lockhart
  • Maitland
  • Malibu Groves
  • Meadow Woods
  • Milk District
  • Millenia
  • Ocoee
  • Oviedo
  • Sanford
  • Sky Lake
  • Thornton Park
  • Tivoli Woods
  • Vista East
  • Waterford Lakes
  • Wedgefield
  • Windermere
  • Winter Garden
  • Winter Park

Zip Codes:

  • 32801 - Downtown Orlando
  • 32803 - Colonialtown, Lake Eola Heights, Audubon Park, Baldwin Park
  • 32804 - College Park, Dubsdread, Fairview Shores
  • 32805 - Washington Shores, Richmond Heights
  • 32806 - Delaney Park, SODO, Wadeview Park
  • 32807 - Azalea Park, Engelwood Park, Vista East
  • 32808 - Pine Hills
  • 32809 - Florida Mall area, Sky Lake
  • 32810 - Lockhart, Rosemont
  • 32811 - MetroWest, Richmond Heights
  • 32812 - Conway, Belle Isle
  • 32814 - Baldwin Park
  • 32817 - Union Park, Alafaya Woods
  • 32818 - Hiawassee, Pine Hills
  • 32819 - Dr. Phillips, Bay Hill
  • 32820 - Christmas
  • 32821 - Lake Buena Vista, Williamsburg
  • 32822 - Ventura, Airport North
  • 32824 - Meadow Woods, Southchase
  • 32825 - Rio Pinar, Waterford Lakes
  • 32826 - University Park, Rouse Run
  • 32827 - Lake Nona
  • 32828 - Avalon Park, Waterford Lakes
  • 32829 - Vista East, Tivoli Woods
  • 32830 - Walt Disney World Resort
  • 32831 - Lake Nona
  • 32832 - Lake Nona
  • 32833 - Wedgefield, Cape Orlando
  • 32835 - MetroWest, Oak Hill Village
  • 32836 - Dr. Phillips, Bay Lake
  • 32837 - Hunters Creek, Southchase
  • 32839 - Holden Heights, Oak Ridge