Our US-based team works tirelessly to provide an excellent customer experience. Whether your organization has 20 employees or 2,000 employees, you can count on the Scarlett problem-solving team.

Unlike most IT Help Desk Service providers, our Scarlett First Response Team is tasked with same-day resolution. Over 80% of all customer tickets are resolved within the same day the problem is reported.

We offer several categories of IT Help Desk Services to accommodate your needs:

  • Full service from Tier 1 to Tier 3
  • Tier 1 only
  • Advanced Tiers only 
  • Custom services augmenting your internal Help Desk staff

Scarlett IT Help Desk Services includes these benefits:

  • 24/7/365 US-based support with a live answering
  • Contact options include chat, email, phone, Microsoft TEAMs integration, or secure web portal
  • Spontaneous ticket assignment and acknowledgment
  • 15-minute personal technical response
  • Microsoft Certified highly trained Technical Staff
  • 24/7/365 proactive monitoring
  • A dedicated First Response Team
  • Third-party escalations
  • Optional periodic reporting and ticket reviews 
  • Microsoft Office support with Scarlett provided Microsoft Licensing
  • Scarlett’s workforce is distributive, ensuring uptime
  • Administration and systems account password management

Frequently Asked Questions

  • Centralizing and tracking of all incidents which will provide data on the frequency and types of issues which are commonly reported, and enable the resolution of root cause problems
  • Analyzing the needs of the users at a holistic level which will drive recommendations to improve their productivity and efficiency
  • Removing the distraction of handling the majority of the Level I help desk support requests, which will free up the internal IT team to work on more strategic, value-added projects

Leveraging the collective experience of the Scarlett team has proven to be of great benefit to our clients. Not only will we intimately know your environment, we’ll invest time to understand your business goals. We’ll then develop a strategic roadmap that identifies the solutions, including estimated budget and dependencies that will ensure that those goals are met and position the company for future growth.