Find a Reliable IT Managed Service Provider in Charlotte, NC

The Scarlett Group, your trusted technology advisor and managed IT services provider in Charlotte, NC. We know how critical robust, reliable technology is for your business success.

That's why we offer complete IT solutions tailored to your unique needs, acting as your strategic partner to optimize systems, safeguard data, and empower your organization.

We Don't Just Manage IT, We Transform IT

We believe in constantly pushing boundaries and finding innovative solutions for our clients. That's why we don't just manage IT - we transform it. Our team of experienced IT professionals stays up-to-date with the latest technology trends and uses cutting-edge tools to deliver efficient, cost-effective solutions for your business.

The IT Support Your Business Deserves

We provide full-scale managed IT services designed to streamline operations, boost productivity, and give you peace of mind. Our offerings include:

  • Proactive Monitoring & Maintenance: We monitor your networks 24/7 and apply critical software updates to optimize performance. Our remote management tools allow us to prevent issues before they start.
  • Help Desk Support: Our U.S.-based help desk is available 24/7 to provide prompt, friendly technical support whenever you need it. We become an extension of your team.
  • Cybersecurity: We implement advanced solutions such as firewalls, malware protection, email filtering and multifactor authentication to protect you from modern cyber threats.
  • Data Backup & Disaster Recovery: Your data is automatically backed up both on-site and in the cloud. If disaster strikes, we ensure fast restoration.
  • Network Installation & Management: We design, implement and support your wired and wireless network infrastructure for optimal speed, connectivity and efficiency.
  • Cloud Solutions: We can migrate you to the cloud or optimize your existing deployment so you can leverage the flexibility, scalability and cost-effectiveness of cloud computing.

Our managed IT services are completely customizable to match your unique situation and scale as your business evolves.

We encourage you to schedule a consultation so we can assess your existing IT infrastructure, discuss objectives, map out priorities and provide recommendations tailored specifically to your organization.

There's no cost or obligation for the consultation. It simply helps lay the groundwork so we can then propose precise solutions that check all the boxes on your IT wishlist! Call us at 844.727.5388.

Request a Quote for Charlotte IT Services


Charoltte, NC Office Contact Information

General & Helpdesk: 980-999-2951
Helpdesk hours are 8am-5pm Monday – Friday, with after-hours and emergency support available 24/7/365

Mailing Address:
The Scarlett Group - Charlotte IT Support & Managed IT Services
525 North Tryon Street
Charlotte, NC 28202

"Our cyber insurance renewal application required more information than ever before.  We hired The Scarlett Group to perform vulnerability scanning and a Cybersecurity Assessment. It satisfied our insurance carrier and reduced our premium. We certainly recommend The Scarlett Group." 

CFO | 100-person Engineering Firm
Jacksonville Florida

"Our business is expanding, and our IT people couldn't handle the growth. We found The Scarlett Group and have been completely satisfied. They are here when we need them but more importantly, they anticipate our needs."

Owner | 75-person Healthcare Provider
Jacksonville Florida

"The Scarlett Group helped us understand CMMC and prepared us for the upcoming certification requirements. We have recommended The Scarlett Group to many other DOD contractors. They are very good at what they do and affordable."  

Owner | 25-person DOD Contractor
North Florida

"The move to The Scarlett Group was easy, and we are delighted. Our old MSP was purchased. The new owners let us down. It was taking them days to respond to our needs. It was time for a change." 

Firm Administrator | 34-person Law Firm
Jacksonville Florida

"We rely on The Scarlett Group for our Cybersecurity. They manage, monitor, and secure our network, laptops, and desktops. We recommend The Scarlett Group. We are very happy with their services."   

IT Director | 1,200-person Construction Company
New York

"Our growth has been exponential over the last five years. The Scarlett Group has been instrumental in keeping our technology current and operational."

President | 50-person Engineering Firm
Jacksonville Florida

"The Scarlett Group has been handling our IT and Cybersecurity for the last five years. They are trusted partners, helping us plan for the future and handling our day-to-day needs. We have recommended their services to many other construction firms."    

CFO | 700-person Construction Firm
Orlando Florida

"Faced with a ransomware attack, our IT company couldn't help. We found The Scarlett Group on the internet. They responded to our inquiry immediately and helped us recover quickly. Now The Scarlett Group is our Managed Services Provider."  

Surgeon | 20-person Plastic Surgery Practice
Raliegh North Carolina

Frequently Asked Questions

As one of Charlotte's top managed services companies, we strive to make your experience with IT simple and stress-free. Here's how we deliver value:

We Get to Know Your Business

Our experts take the time to understand your organization, goals, challenges and processes. This allows us to create tailored solutions just for you. We become an integrated part of your team.

We Take a Proactive Approach

Our remote monitoring tools and managed services enable us to spot IT problems before you even notice them. By taking a proactive approach, we can prevent small hiccups from turning into major issues.

We Are Your Trusted IT Advisors

We provide strategic technology guidance to help you make smart investments that support your business objectives. As your IT consulting firm, we always keep your best interests in mind.

We Offer Industry-Leading Expertise

Our team stays current on the latest technologies and industry trends to provide cutting-edge solutions purpose-built for your needs. Our proven expertise removes the stress of managing IT.

We Are Always On Call

With remote monitoring tools, a 24/7 help desk, and emergency response plans, you can trust that we’ll be ready and waiting if any issue arises. Our always-on support gives you confidence and stability.

We Handle the Tedious Tasks

We take care of the IT tasks that bog you down, from installing updates to managing licenses so you can focus your energy on running your business, not your technology.

We Provide Executive-Level Service

We assign you an account manager who acts as a dedicated IT concierge. They oversee our work, provide quarterly reviews, and ensure complete satisfaction through white glove service.

We Become Your IT Department

Our managed services give you an entire IT department for a fraction of the cost of hiring in-house. Lean on our team for everyday support as well as strategic guidance.

Are You Researching Managed IT Services Vendors?

When you choose Scarlett Group as your IT managed services provider, you gain an entire team of experts ready to handle your technology needs. Here are some key benefits our clients experience:

  • Enhanced Security - Our cybersecurity solutions protect your critical data and meet compliance requirements.
  • Improved Productivity - With us managing IT, your team can focus on business goals, not tech issues.
  • Reduced Costs - Our flat-rate model is often 50% less than break-fix services. And we optimize your technology to reduce waste.
  • Business Continuity - With comprehensive backup and disaster recovery services, your operations stay up and running through interruptions.
  • Strategic Growth - Our IT advisors provide insights to help you use technology to fuel growth.
  • Stability & Reliability - Our 99.9% uptime record means your systems stay online for maximized efficiency.
  • Stress-Free Experience - We make IT easy, frustration-free and optimized for success.
  • Flexibility To Scale - We make scaling IT seamless as your business grows. Our solutions easily adapt to your changing needs.

We understand that every business is unique. That's why we offer customized solutions tailored to your specific industry, business size, budget and goals. A few examples of how we help clients:

Professional Services: Law firms, accounting firms and consulting groups require rock-solid reliability and security. We provide resilient systems plus encryption, two-factor authentication and cyber liability insurance for protection.

Construction: Architecture, Engineering, and Construction (AEC) companies can streamline operations and maximize productivity with our cloud solutions, project management software integrations and unified communications.

Healthcare: Hospitals, clinics and medical practices are under strict regulatory pressure. We help maintain HIPAA compliance while improving efficiency through electronic health records, telemedicine and more.

Government: Municipalities, schools and other government institutions need cost-effective technology to serve their constituents. We provide solutions that meet compliance requirements while keeping budgets in check.

Mid-Market & Small Businesses:  All businesses need to leverage technology but may not have the resources for a full-time IT team. We offer comprehensive solutions tailored to your needs and budget, giving you enterprise-level support without breaking the bank.

Don't see your industry listed? Contact us to learn more about how we can customize our services to meet your specific needs. With Scarlett Group as your partner, you can trust that your technology will always be optimized

When you partner with Scarlett Group, you're gaining much more than basic technical support or break-fix services when things go wrong.

You're embracing a true, long-term, strategic IT partnership focused on:

  • Optimizing IT systems before issues arise
  • Providing strategic guidance to support growth
  • Helping you leverage technology to compete and win
  • Being available to assist 24/7 with any need
  • Taking care of IT so you can focus on your business

We align with your objectives to streamline IT operations while also helping you capitalize on emerging opportunities through technology. Consider us an extension of your executive team.

Scarlett Group strives to build trust through expertise, transparency and a priority on customer satisfaction. Give us a call today to start a conversation about how we can help you transform the value of IT for your organization.