Choose the Scarlett Group as your Managed Service Provider for complete IT Services, Support, and Solutions in Charlotte, North Carolina

Searching for high-quality IT services in Charlotte, North Carolina? We've got you covered! Our skilled team can manage all your IT needs, including network support, antivirus software, and backup solutions. 

With our all-in-one managed IT services, you can concentrate on important tasks while we handle the technical details.

A Full Service IT Firm Providing Fanatical IT Consulting and Support Solutions

We work closely with you to design a tailored plan that meets your unique requirements and budget. Our creative approaches enhance your IT spending and make your business operations more efficient. 

If you're thinking about using a Managed Service Provider (MSP), feel free to reach out to us at 980-999-2951 to find out more about what we can do for you.

Our Complete Managed IT Services and IT Support Services include:

  • Comprehensive IT Discovery
    Our IT consultants perform an audit and thorough examination of your existing IT systems and operations. 
     
  • Limitless Proactive IT Support
    We offer round-the-clock help and support for resolving computer issues.
     
  • 24/7/365 Network Monitoring and Human Support
    Your network is proactively monitored 24/7, in real-time, every day, allowing us to identify and remediate any issues before you ever notice them.
     
  • Managed Network and Endpoint Security
    Your antivirus, malware protection, firewalls, updates, and security patches are always up to date to ensure your security.
     
  • Managed Backups and Data Safety
    We oversee and maintain your data backups to ensure your protection.
     
  • IT Budgeting and Forecasting
    We assist you in making tech-related decisions and ensure your technology is in harmony with your financial and business objectives.
     
  • Preventive Maintenance
    Regular upkeep ensures your network and systems remain operational, saving you both money and time.

Contact Us Today!

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Charoltte, NC Office Contact Information

Email: info@scarlettculture.com
General & Helpdesk: 980-999-2951
Helpdesk hours are 8am-5pm Monday – Friday, with after-hours and emergency support available 24/7/365

Mailing Address:
The Scarlett Group of Charlotte - Managed IT Services & IT Support
525 North Tryon Street
Charlotte, NC 28202

An Award-Winning Managed IT Provider Company

Scarlett Group: 17+ years of experience, consulting clients in North Carolina

AICPA SOC    Gator 100 Award     GSA Contract Holder    CJIS Compliant - Criminal Information Services    Inc 5000 Award GSA Highly Adaptive Cyber Security Services    HIPAA Compliant     KnowBe4 MSP Partner    Microsoft Security Specialist 

Ready to elevate your organization with our IT Management Consulting Solutions?

Call us to unlock your company's full potential.
 

Get In Touch Today!

Who We Serve: Industry-Specific IT Support

SOLUTIONS Managed IT Services
Charlotte Managed Service Providers

We understand that every business is unique. That's why we offer customized solutions tailored to your specific industry, business size, budget and goals. A few examples of how we assist clients:

Professional Services: Law firms, accounting firms and consulting groups require rock-solid reliability and security. We provide resilient systems plus encryption, two-factor authentication and cyber liability insurance for protection. 

Construction: Architecture, Engineering, and Construction (AEC) companies can streamline operations and maximize productivity with our cloud solutions, project management software integrations and unified communications.

Healthcare: Hospitals, clinics and medical practices are under strict regulatory pressure. We maintain HIPAA compliance while improving efficiency through electronic health records, telemedicine and more.

Government: Municipalities, schools and other government institutions require cost-effective technology to serve their constituents. We provide solutions that meet compliance requirements while keeping budgets in check.

Mid-Market & Small Businesses:  All businesses should to leverage technology but may not have the resources for a full-time IT staff. We offer comprehensive solutions custom-tailored to your size and budget, giving you enterprise-level support without breaking the bank.

Don't see your industry listed? Contact us to learn more about how we can customize our services to meet your specific needs. With Scarlett Group as your partner, you can trust that your technology will always be optimized

Our IT Management & Consulting Services Include:

When you choose Scarlett Group as your IT managed services provider, you gain an entire team of experts ready to handle your technology needs. Here are some key managed services our clients experience:

  • Managed IT Services

  • We provide comprehensive IT management and support services tailored to your business needs.

  • Managed IT Security

  • Our security solutions protect your systems and data from cyber threats.

  • IT Support

  • We offer all facets of IT support services with the goal of providing the business community with safe, efficient and visionary solutions to every IT-related need or problem

  • IT Consulting

  • Our comprehensive suite of IT consulting services is designed to help businesses of all sizes harness the power of technology for growth, innovation, and productivity.

  • Strategic IT Projects

  • We plan and execute technology initiatives aligned with your strategic business goals.

  • Network Management

  • We design, implement, and maintain high-performance wired and wireless networks.

  • Security & Compliance

  • Our services ensure your IT meets all relevant security standards and regulatory compliance requirements.

  • Device & Inventory Management

  • We track and manage all your IT assets and devices throughout their lifecycle.

  • Remote IT Helpdesk Support

  • Our staff provides prompt remote technical support whenever you need assistance.

  • IT Network Monitoring

  • We proactively monitor your IT infrastructure 24/7 to prevent issues before they occur.

  • Cloud Solutions

  • We assess your needs and implement the right cloud services to enable flexibility and scalability.

  • Data Backup

  • We safeguard your critical data through automated and cloud backup solutions.

  • Cloud Computing

  • Leverage the power of the cloud through our cloud migration, optimization and management services.

  • Cybersecurity

  • We implement advanced cybersecurity measures like firewalls, malware protection, and multi-factor authentication to safeguard your systems.

  • Disaster Recovery

  • Our disaster recovery solutions ensure your operations can quickly bounce back after unforeseen disruptions or data loss incidents.

  • Data Protection

  • We utilize robust data backup, encryption, and access controls to protect the confidentiality, integrity and availability of your vital data assets.

  • and much more... 

Our Other IT Services in Charlotte

Frequently Asked Questions

Discover What Sets Us Apart in the IT Industry

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Managed IT Services Image
Managed IT Services Charlotte

As one of Charlotte's top managed services companies, we make your experience with IT simple and stress-free. Here's how we deliver value:

We Get to Know Your Business

Our experts take the time to understand your organization, goals, challenges and processes. This allows us to create tailored solutions just for you. We become an integrated part of your team.

We Take a Proactive Approach

Our remote monitoring tools and managed services enable us to spot IT problems before you even notice them. By taking a proactive approach, we can prevent small hiccups from turning into major issues.

We Are Your Trusted IT Advisors

We provide strategic technology guidance to help you make smart investments that support your business objectives. As your IT consulting firm, we always keep your best interests in mind.

We Offer Industry-Leading Expertise

Our team stays current on the latest technologies and industry trends to provide cutting-edge solutions purpose-built for your needs. Our proven expertise removes the stress of managing IT.

We Are Always On Call

With remote monitoring tools, a 24/7 help desk, and emergency response plans, you can trust that we’ll be ready and waiting if any issue arises. Our always-on support gives you confidence and stability.

We Handle the Tedious Technology Tasks

We take care of the IT essential tasks that bog you down, from installing updates to managing licenses so you can focus your energy on running your business, not your technology.

We Provide Executive-Level Service

We assign you an account manager who acts as a dedicated IT concierge. They oversee our work, provide quarterly reviews, and ensure complete satisfaction through white glove service.

We Become Your IT Department

Our managed services give you an entire IT department for a fraction of the cost of hiring in-house. Lean on our team for everyday support as well as strategic guidance.

About Us

cloud services in charlotte nc
Managed IT Services in Charlotte NC

The Scarlett Group delivers top-tier managed IT services to businesses seeking excellence in technology solutions.

We serve organizations across industries, with expertise in construction, legal, government, accounting, healthcare, and mid-market sectors.

Our offerings include:

  • Complete and co-managed IT services
  • Cloud strategy and migration
  • Cybersecurity and compliance solutions
  • Disaster recovery and business continuity
  • IT consulting and virtual CIO services

Founded by IT auditors, we bring enterprise-level governance to small and mid-market clients.

Our team holds advanced certifications, ensuring expert guidance in IT strategy, security, and compliance.

We prioritize:

  • Creating excellent customer experiences
  • Delivering measurable business outcomes
  • Providing clear IT direction aligned with your goals
  • Offering flexible, tailored solutions

Our mission: Simplify IT, save resources, foster growth, and drive innovation - allowing you to focus on core business objectives.

With offices across the Southeast and nationwide reach, we're equipped to support your IT needs with 24/7 domestic support.

Cost Savings and ROI

managed services solutions
IT Managed Services & Solutions

Working with The Scarlett Group leads to substantial cost savings and a strong return on investment. By outsourcing your IT needs to us, you avoid the high costs of hiring, training, and maintaining an in-house IT team. 

Our proactive approach to IT management helps prevent costly downtime and security breaches. We optimize your technology investments, ensuring you're using the right solutions for your business needs. 

This strategic approach often results in reduced IT spending over time while improving overall performance and efficiency.
 

Customer Satisfaction

At The Scarlett Group, we prioritize delivering an excellent customer experience. Our commitment to customer satisfaction is evident in our rapid response times and high resolution rates. 

We respond to issues within 15 minutes, and over 80% of all customer tickets are resolved the same day they're reported. Our team of certified professionals communicates clearly and works tirelessly to address your IT concerns. We tailor our services to meet your specific needs, ensuring you receive personalized support. 

Our focus on building long-term relationships with clients, rather than just fixing immediate problems, has led to high customer retention rates and positive feedback from businesses across various industries.

Managed IT Services Charlotte. Picture of network management
Managed IT Services Charlotte. Picture of network management

Comprehensive Cybersecurity Protection

The Scarlett Group provides robust cybersecurity measures to safeguard your business from evolving digital threats. Our approach to cybersecurity is multi-faceted and proactive:

We employ advanced threat detection systems to identify and neutralize potential risks before they can harm your network. Our team of certified cybersecurity experts conducts regular vulnerability assessments and penetration testing to uncover and address any weaknesses in your IT infrastructure.

We offer employee cybersecurity training to create a human firewall within your organization, reducing the risk of social engineering attacks. Our Dark Web monitoring services alert you if any of your company's data appears on illicit marketplaces, allowing for swift action to mitigate potential damages.

We implement and manage critical security measures such as next-generation firewalls, multi-factor authentication, and endpoint protection across your entire network. Our 24/7 monitoring ensures rapid response to any security incidents, minimizing the impact of potential breaches.

By partnering with The Scarlett Group, you gain peace of mind knowing that your digital assets are protected by industry-leading security practices, allowing you to focus on growing your business without worrying about cyber threats.

Welcome to Charlotte! If you're visiting us from out of town, here are some great things to do while you're here:

Uptown Experience

Start your visit in our bustling Uptown area. It's walkable and packed with attractions:

Food and Drink

Charlotte's food scene is booming. Don't miss:

Outdoor Activities

If you want some fresh air:

Family Fun

Traveling with family? Try:

Shopping

For some retail therapy:

Evening Entertainment

End your day with:

Remember, our office is located in downtown Charlotte. Feel free to ask us for personalized recommendations when you're in town. We hope you enjoy your visit to the Queen City!

A Managed Service Provider (MSP) is a company that handles an organization's IT infrastructure and user systems remotely. MSPs take on the responsibility of managing a business's IT services. This typically includes:

  • Monitoring and maintaining computer networks
  • Providing technical support and troubleshooting
  • Managing cybersecurity measures
  • Handling data backup and recovery
  • Overseeing cloud services

The main goal of an MSP is to keep a company's IT systems running smoothly and securely. They often work on a subscription model, providing ongoing support rather than just fixing issues as they come up.

For many businesses, working with an MSP is more cost-effective than hiring a full in-house IT team. It allows companies to access high-level IT expertise without the overhead of maintaining a large internal department.

MSPs like The Scarlett Group offer proactive IT management, which means they work to prevent problems before they occur, reducing downtime and improving overall efficiency for their clients.

Outsourcing IT services offers several key benefits for businesses:

Cost Savings

Outsourcing IT services often leads to significant cost reductions. It eliminates the need for hiring, training, and maintaining an in-house IT team. You pay for the services you need, when you need them, avoiding the fixed costs of full-time salaries and benefits. This can be especially beneficial for small to medium-sized businesses that may not require full-time IT staff.

Access to Expertise

When you outsource to a Managed Service Provider like The Scarlett Group, you gain access to a team of IT professionals with diverse skills and certifications. This breadth of expertise would be costly and challenging to replicate in-house. MSPs stay up-to-date with the latest technologies and best practices, bringing this knowledge to your business.

Focus on Core Business

By delegating IT management to experts, your team can focus on core business activities and strategic initiatives. This allows you to allocate more resources and attention to areas that directly contribute to your company's growth and success.

Improved Security and Compliance

Professional IT service providers implement robust security measures and stay current with compliance requirements. They can offer more comprehensive protection against cyber threats and help ensure your business meets industry-specific regulations.

Scalability and Flexibility

Outsourced IT services can easily scale with your business needs. Whether you're growing rapidly or need to temporarily reduce services, a good MSP can adjust their support level accordingly, providing flexibility that's hard to achieve with an in-house team.

24/7 Support and Faster Problem Resolution

Many MSPs offer round-the-clock support, ensuring your IT issues are addressed promptly, even outside of regular business hours. With their expertise and dedicated resources, they can often resolve problems more quickly than an in-house team.

When choosing the right Managed Service Provider (MSP) in Charlotte, consider these factors:

Experience and Expertise

Look for Charlotte IT Solutions that have a proven track record in your industry. The Scarlett Group, for instance, has over 17 years of experience serving various sectors including construction, legal, healthcare, and government.

Check their team's qualifications. An MSP led by certified professionals, like The Scarlett Group's ISACA Certified IT Professionals, often provides higher quality service.

Service Offerings

Ensure the MSP offers a comprehensive range of services that match your needs. This might include managed IT services, cybersecurity, cloud solutions, and compliance services.

The ability to provide both fully managed and co-managed IT services, as offered by The Scarlett Group, gives you flexibility based on your internal IT capabilities.

Response Time and Support Availability

Quick response times are crucial. Look for an MSP that guarantees fast response times, like The Scarlett Group's 15-minute response guarantee.

24/7 support availability is also important to ensure your business operations aren't disrupted by IT issues outside regular hours.

Scalability

Choose an MSP that can scale their services as your business grows. They should be able to adapt their offerings to your changing needs over time.

Security and Compliance Expertise

If your industry has specific compliance requirements (like HIPAA or CMMC), ensure the MSP has expertise in these areas.

Look for MSPs offering comprehensive security services, including employee training and Dark Web monitoring.

Customer Satisfaction

Ask for client references or case studies. High customer satisfaction and retention rates are good indicators of quality service.

Local Presence

While not always necessary, an MSP with a local presence in Charlotte can be beneficial for on-site support when needed.

Cost Structure

Understand their pricing model and ensure it aligns with your budget. However, don't make decisions solely based on cost – consider the value provided.

Cultural Fit

Choose an MSP that aligns with your company culture and values. They should feel like an extension of your team, not just an external vendor.

By considering these factors and thoroughly evaluating potential MSPs against your specific needs, you can find the right IT partner to support your business in Charlotte.