Complete IT  

With “Complete IT” we set you free from anything related to IT, so you can focus on running your business.  

Our firm is led by ISACA Certified IT Professionals.  

There are significant differences between IT Managed Service Providers (MSP). Some providers outsource nearly every aspect of your service. Others are franchises that change hands regularly. Some offer a low entry price, only to nickel and dime you over time. Be wary of “one price fits all” offers. Be aware of providers that offer services as a sideline, where IT security is not their core business. Some of the big box office supply stores and copier companies are now offering IT services, but this is a “secondary” business for them, not their primary function. 

The Scarlett Group is different! Our company was built by IT Professionals focused on creating an excellent customer experience. We are passionate about innovation and problem-solving, and we believe technology is the key to a better world. Every solution we provide is driven by experienced people who are determined to understand your business goals and align your IT infrastructure to help you achieve them. We don’t outsource our services to 3rd parties and all our team members are located in the continental U.S. We have georedundant locations to ensure a local disaster doesn’t impact your services.   

How “Complete IT” works: 

Comprehensive Discovery 

Before we make any recommendations or provide any pricing, our team conducts an in-depth study of your current IT Infrastructure and processes. We interview key stakeholders and do what it takes to understand what’s working and what’s not. This process details exactly where you currently stand and minimizes surprises.  

Limitless Proactive IT Support 

Included in our “Complete IT” is unlimited support for solving computer and network problems. This eliminates your technology headaches and proactively prevents problems from occurring.  

24/7/365 Network Monitoring and Human Support 

Our operations center is staffed 5 days a week, 7:00 AM – 7:00 PM. For after-hours support, our team is on call 24/7/365 and the phones are always answered in the USA, by a live person. 

Managed Network and Endpoint Security 

When you buy “Complete IT” you get Managed Security Services. We proactively manage your firewalls, antivirus, patches and everything cybersecurity-related. This ensures you are making a best effort to defend yourself from cyber criminals. The fact is, you can spend an unlimited amount on cybersecurity and still not be protected. We will help you determine your risk/cost benefit and provide a solution that keeps you protected. 

Managed Backups and Data Safety 

Before you become a Scarlett client, we make sure your data is backed up and safe. Once we are confident you’re safe, we monitor and maintain your backups to ensure you’re protected. If you don’t have a business continuity plan, we are the experts to help you put one in place. With ransomware steadily on the rise, a DRBC plan is a critical component of your organization’s safety and security.     

IT Budgeting and Forecasting 

We help you navigate technology options and assist with decision-making. For example, should you refresh your hardware or move to the cloud? We make sure your technology is aligned with your budget and business goals to put you in the best possible position. 

Preventative Maintenance 

Routine maintenance keeps your network and systems up and running, limiting unplanned downtime and expensive costs from unanticipated failures. Careful planning, scheduling and record keeping are critical aspects of “Complete IT.”  

Reporting 

We customize our reporting to suit your needs. We offer monthly or quarterly reports. You will receive complete transparency to your network and end points. Performance, security status and all aspects of proactive monitoring lets you know where you stand and gives you peace of mind.

Contact us today for a detailed scope of services included with "Complete IT."

 

 

Frequently Asked Questions

The market is full of Managed Service Providers (MSPs). If you've already decided outsourcing IT is a good idea, we are here to show you the Scarlett difference. Bring us in for a consultation. Talk to our clients. We are confident in short order, you will understand that not all MSPs are the same.

One bad experience can taint the perception of an industry. Not all MSPs are alike. Unfortunately some MSPs don't focus on providing an excellent customer experience. At The Scarlett Group, our #1 goal is to make you happy. We keep up with the latest technologies and keep you ahead of the curve.