Posted by Tyler Chancey GCFA on Wed, Dec 29, 2021 @ 1:52pm

Choosing the right company to help you with your business's IT needs can be a difficult process. There are so many options out there, and it's hard to tell which ones are reputable and trustworthy.

Start by looking at reviews of IT companies in Jacksonville. Read testimonials and recommendations online to see which providers people are using in your area, then follow the following 10 tips that can help you choose the right managed services provider for your business!

What you need to know when Choosing Managed Services

1. What kinds of IT Services do they offer?

Make sure you choose a company that offers all the various types of IT services that your business may need. These include things like cloud services, data storage and management, network security, and IT support, just to name a few.

2. Determine your company's IT requirements.

What are your business's IT needs? Do you need 24/7 support? Are you looking for system upgrades or migration to the cloud? Make sure you schedule a consultation with an expert so they can fully understand what your company needs in order to succeed.

3. Make sure that they're insured.

It's important to work with an IT provider that is properly insured so if anything goes wrong with your network or systems, you're protected. Ask about their insurance and what type of protection they provide for your business.

4. Find out how long they've been in business.

When choosing an IT managed services provider, make sure you choose a company with a good track record and years of experience. You don't want to work with an IT provider that is new or doesn't have the required experience to protect your systems and data.

5. Ask them about their experience.

It's important to work with an IT consultant that has the right skills and knowledge for what you need done. Don't be afraid to ask them about their education or professional training!

When choosing your MSP it's important to choose one that has reliable and trustworthy technicians. This will ensure that you're able to focus on the day-to-day aspects of running your business and not dealing with IT issues - which can be time-consuming and frustrating!

6. What are their availability hours?

When looking for IT services in Jacksonville, it's important to pick one that has the availability hours your business needs. For example, if you need someone available during times when you're not in the office, make sure they have this capability!

7. How will their IT services benefit your company?

Make sure to explain what problems you are facing with managing your technology and how their managed IT services can help you with this. This will allow the IT company to offer solutions that fit your current problems with technology management.

8. How much will their service cost?

Make sure to ask them about the cost of their service so you know exactly what they're offering and if it's within your budget! Once you explain what you need from them, they can determine a plan that's going to work for your business.

9. Can they offer immediate IT support?

Make sure that you can get in touch with them directly when you need assistance. If the IT company that you choose doesn't have a customer service department, it might be difficult to contact them whenever you experience an issue!

10. Do they have recommendations from other companies?

Make sure to ask your IT services provider if they have any recommendations from similar businesses. It's also important to ask if the company has a list of references for you to contact and speak with. This will help with your final decision and make sure that they've satisfied other companies' technology needs as well!

11. Custom IT solutions, not cookie-cutter packages

Make sure to work with an IT company that offers custom solutions for your business. You don't want to sign up for a plan that is pre-set and doesn't fit the requirements of your company!

If your business has a unique problem that needs a solution, make sure you discuss this with your IT provider so they can provide you with customized services to fit your specific needs.

12. Are they proactive about potential issues?

When choosing your managed services provider, make sure they are proactive about potential problems. For example, they should be constantly monitoring the different systems in your company to ensure everything is running smoothly and there aren't any errors or vulnerabilities that would cause problems for you down the road. If you choose an IT company that offers reactive support rather than proactive support, you may have to deal with major issues that could have been prevented if they were being monitored!

13. Your needs are their priority

When choosing an IT services provider, make sure it's a company that prioritizes your business needs and organizes its staff accordingly. For example, if there is a catastrophic issue going on, the company should have a team ready to handle this rather than trying to hire new staff or take on multiple tasks at once.

14. The company is transparent about its plans and services

Make sure that your IT provider is honest and transparent with their business practices and pricing information. There should be no hidden fees and the company should offer a clear outline of what you can expect from them regarding their service.

Time to go and find your new Managed Service Provider

These tips will ensure that you choose the right IT company for your business so you don't run into problems when managing your technology. Be sure to research all of your options and ask them about the details of their service so you find the perfect IT company for your needs.

When looking for an IT provider, it's important to do some research first so you can choose the right one for your business. The Scarlett Group has all of these capabilities and more, so don't hesitate to contact us today! We can help you with any concerns that you may have regarding cybersecurity or technology management for your business.

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